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Contacts and Links

Useful UK online finance links and addresses

If there are any errors, copyright issues or broken links on this site we would appreciate your feedback to: webmaster@uk-online-finance.co.uk.

If you have any problems with products on the site, or service by linked sites, do not hesitate to send an email to: mail@uk-online-finance.co.uk.

For all other problems, please feel free to use the contacts listed here if you cannot get a solution from direct contact with the company who sold you the product or service complained of.

Privacy issues — Information Commissioner

Or policy on privacy matters is well spelt out on our Legal Pages. Should you have concerns about privacy issues which cannot be satisfied here, you should contact the Information Commissioner's Office at:

FOI Compliance Team (complaints)
Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Enquiry Line (for a first call)
First time contact:
Telephone: 01625 545 745
Email: mail@ico.gsi.gov.uk

Notification Line (for subsequent calls) If you want further advice about notification or you would like to notify us via our helpline:
Telephone: 01625 545 740 

Email: data@notification.demon.co.uk

Financial and Insurance regulation — Financial Services Authority

The Financial Services Authority regulates offers of consumer credit, insurance and other financial matters.

We take pains to ensure that suppliers of products presented on these pages are regulated.

Should you find problems with any financial product linked to these pages, the Authority can be contacted at:

The Financial Services Authority -
25 The North Colonnade,
Canary Wharf,
London E14 5HS

From UK: 020 7066 1000
From Overseas: +44 20 7066 1000

Email: consumerhelp@fsa.gov.uk

Mortgage issues — The Mortgage Code Compliance Board

The role of The Mortgage Code Compliance Board (Mortgage Board) is to ensure that you are fully informed and adequately protected when taking out a mortgage.

A comprehensive programme of compliance inspection and compliance liaison visits are conducted each year. Additionally, 'mystery shopping' and other consumer research exercises are conducted to ensure that consumers are receiving the full benefits of the Code's protection.

Street Address
University Court
ST18 0GN Tel: 01785 218200
Fax: 01785 218249
Email: enquiries@mortgagecode.org.uk

Financial and insurance issues — The Financial Ombudsman

Our insurance products are rigorously checked for compliance with the highest standards of consumer regulation. However, should you fail to find satisfaction from a complaint to the supplier of your insurance product, this is the contact point for the ombudsman service:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk

All the above organisations have websites for further information:

Financial Services Authority: www.fsa.gov.uk

Information Commissioner: www.informationcommissioner.gov.uk

Financial Ombudsman: www.financial-ombudsman.org.uk

The Mortgage Code Compliance Board: www.mortgagecode.org.uk

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