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Car Insurance Claims

 

Claims Procedures

 

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  If your car has been stolen you should report the theft to the nearest Police Station and obtain a crime reference number before calling us if possible.

Tel : 0845 246 2367
Lines open: 8am-8pm Monday -Friday and 9am-2pm on Saturday

Tel : 0800 269 015
Out of hours call: 24-hour Accident Recovery Helpline

What happens after you call us.

When you phone, a Personal Claims Advisor will take the details of the incident and the crime reference number, if you have one.
Your policy cover will be reviewed.
We will confirm the amount of any excess which may apply.
If the damage to your car is covered, we can arrange for the work to be carried out by one of our recommended repairers (if available).
If the car is a total loss we will arrange settlement.



 
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