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Claims Procedures
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Direct
Line will ensure that they deal with your home insurance
claim quickly and professionally. They will also ensure
that they pay up to the limit of your cover.
Tel : 0845 246 8412
Lines open: 8am-8pm Monday -Friday and 9am-5pm on
Saturday
Tel : 0800 601 3004
Out of hours call: 24-hour Emergency Helpline
Before you call Direct Line please make sure you have
your policy number at hand (policy number
can be found at the top of your policy schedule).
Especially when dealing with smaller claims it is useful
to know the rough amount it will cost to replace the
item(s) lost or damaged.
What happens next
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You will be asked
to provide details of your claim which will be registered
straightaway by one of Direct Line's friendly Teleclaims
Service Advisors. |
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Direct Line will
advise you whether your claim is covered by the policy
and the amount of any excess which may apply. |
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You
will not have to complete a claim form. |
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If your
claim is for a small amount and is covered by thepolicy
then Direct Line may be able to send you a cheque to
settle your claim without any further contact. |
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You may
be asked to provide Direct Line with additional information
to support your claim. |
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Direct
Line have a number of approved suppliers / specialists
who may be appointed to deal with your claim on Direct
Line's behalf and they may choose to repair or replace
items, as outlined in your policy. |
