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Travel Insurance

Making a Travel Insurance Claim

To make a claim please obtain a claim form by telephoning or writing to our claims services (tel numbers and addresses below), please note that for your claim to be considered you must register this within 28 days of returning from you trip.

When contacting the claims company please ensure that you quote Optimum and your policy number which starts with ET/AON (followed by your policy number)

For sections 1 to 20 of the policy wording please contact:

Van Ameyde & Wallis Limited
34 The Mall
Kent, BR1 1TS

Tel: 020 8466 6034 Fax: 020 8460 1713

For section 21 (legal Expenses)

Ultimate Legal Services
The Connect Centre
Kingston Crescent
North End
Portsmouth, PO2 8QL

Tel: 0870 241 596 Fax: 0870 606 1382

Once you've contacted the relevant department, please return your claims form along with your original policy documents. Also ensure you have photocopies or any paper work that is requested from the claims company.

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